The telehealth platform used at Your Life Design Inc. is called Jane. Clients can opt to receive therapy sessions via telephone or video. You will receive an email from Jane. You will need a telephone, iPad, or a lap top computer for online sessions. It is suggested that you use Google Chrome. Then, prior to our meeting, you will receive a reminder about our appointment time.
Clients are encouraged to do a test prior to their appointment to make sure that everything is working well on their side. You can check that your microphone, speakers, and video are working this way. You can always opt for a telephone call if you do not prefer a video.
If you opt for a video session, it may take a few seconds for us to show up on each other’s screens. That’s normal. If it seems to be taking an inordinate amount of time, feel free to text, email, or call Your Life Design Inc. to troubleshoot. The email at Your Life Design is email@example.com and the telephone number at Your Life Design Inc. is 902-316-0745.
Technical issues are rare and usually very easy to resolve. Often turning things off and back on again typically fixes most issues.